Why is there no direct PDF export of completed forms (only email attachments?)

Dear forms.app Support Team,

I would like to address a very specific and, in practice, highly problematic limitation of your platform.

To be clear:
I am aware that forms.app allows sending completed form results (including signatures) as a PDF attachment via email.

However, what is not possible — and what I find difficult to justify — is the absence of a direct PDF export or download option from the dashboard.

In other words:

  • The PDF exists

  • It can be generated and sent by email

  • But it cannot be directly downloaded or exported by the user on demand

From a professional and operational standpoint, this is a serious shortcoming:

  • Email is not a reliable or scalable archive mechanism

  • Businesses need to store, file, and manage PDFs centrally (local storage, document management systems, audits)

  • Depending on email delivery for critical documents is error-prone and inefficient

  • In regulated or compliance-relevant environments, email-based delivery is often explicitly discouraged

This leads to several legitimate questions:

  • Why is there no direct “Download PDF” or “Export as PDF” option, even though the PDF is already being generated internally? Why i nee a csv or xlsx Excel File without any signature ?

  • Is this a technical limitation, a deliberate product decision, or a plan restriction?

  • Are there plans to introduce direct PDF export for completed forms, especially those containing signatures?

  • How do you recommend professional users handle systematic archiving, if email is the only supported delivery channel?

Given that forms.app is marketed as a professional, paid SaaS solution, forcing users to rely on email attachments for document retrieval feels outdated and unnecessarily restrictive.

I would appreciate a clear explanation of the reasoning behind this design decision.

Kind regards,
Manfred Spendling

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Upvoters
Status

In Review

Board
💡

Feature Request

Date

About 1 month ago

Author

Katharina Spendling

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